Frequently asked questions

Choose your cake on the site, submit your details, and we’ll confirm your pickup or delivery time.

Five business days ahead works best since every cake is made fresh.

All sales are final.

No exchanges.

No samples or freebies.

Promocodes are only valid during advised dates.

Yes—add your request in the notes section, and we’ll let you know what’s possible.

Select the pickup option at checkout, and we’ll message you when your cake is ready at the agreed time.

Check your tracking number with the carrier for the quickest update, and reach out if you need help afterward.

No. Store merchandise is delivered direct to your doorstep using our trusted providers.