Question 1

How do I order a cake?

Accepted Answer

Choose your cake on the site, submit your details, and we’ll confirm your pickup or delivery time.

Question 2

How early should I place my order?

Accepted Answer

Five business days ahead works best since every cake is made fresh.

Question 3

What's Your Return Policy?

Accepted Answer

All sales are final.
No exchanges.
No samples or freebies. 
Promocodes are only valid during advised dates.

Question 4

Can I request custom flavors?

Accepted Answer

Yes—add your request in the notes section, and we’ll let you know what’s possible.

Question 5

How does pickup work?

Accepted Answer

Select the pickup option at checkout, and we’ll message you when your cake is ready at the agreed time.

Question 6

What if my shipped merchandise is delayed?

Accepted Answer

Check your tracking number with the carrier for the quickest update, and reach out if you need help afterward.

Question 7

Can merchandise like shirts and mugs be delivered?

Accepted Answer

No. Store merchandise is delivered direct to your doorstep using our trusted providers.